Common questions and support documentation
No results found
Most Popular Articles
How do I order an app?
Help me choose my Sequencing product
Who has access to my genetic data?
How can I upload my genetic data?
How do I use the DNA collection kit?
Can I upload older versions of 23andMe DNA data files?
I lost my password. How do I recover it?
Why do I still need to get sequenced to buy a test, if I’ve already uploaded my genetic data file?
How do I delete my account?
How do I change my email address?
Apps / Products
How to order