Common questions and support documentation

Most Popular Articles

• How can I upload my genetic data?
• How do I order an app?
• Help me choose my Sequencing product
• Who has access to my genetic data?
• How do I use the DNA collection kit?
• Can I upload older versions of 23andMe DNA data files?
• Why do I still need to get sequenced to buy a test, if I’ve already uploaded my genetic data file?
• How do I delete my account?
• I lost my password. How do I recover it?
• How do I change my email address?