I want a refund for my order. How long until I have my money back?

We submit refunds to your bank immediately, but depending on the bank processing time, it can take anywhere from 5-10 business days to show up on your bank account.

In some cases, the refund may be processed as a reversal, meaning the original payment will simply disappear from the account statement and the balance will reflect as though the charge never occurred.

If you don’t see the refund after ten business days, and you are still seeing the original charge on your bank statement, you should reach out to your bank for more information. If there is further difficulty in processing the refund, reach out to Lumminary Support here: https://lumminary.com/contact-lumminary